At Glitch Spin Casino, we take your privacy seriously. This Glitch Spin Casino privacy policy document outlines how we collect, use, store and protect your personal data when you visit our platform at glitch-spin-au.com or use any of our services. Our commitment to data protection is guided by the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), as well as the European General Data Protection Regulation (GDPR) where applicable. We encourage every Australian player to read this document carefully to understand your privacy rights and how your personal information is handled responsibly, securely and transparently.
1. Identity of the Data Controller
Glitch Spin Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For the purposes of data protection law, this company acts as the data controller — that is, the entity responsible for determining the purposes and means by which your personal data is processed. If you have any questions or concerns about Glitch Spin Casino data protection practices, or if you wish to exercise any of your privacy rights, you may contact our dedicated Data Protection Officer (DPO) using the details provided in Section 14 of this policy.
2. What Personal Data We Collect
Glitch Spin Casino collects several categories of personal information to deliver a safe, personalised and legally compliant gaming experience. The types of user data we gather include, but are not limited to, the following:
2.1 Identification Data
- Full legal name
- Date of birth
- Nationality and country of residence
- Government-issued identification documents (passport, driver's licence)
- Proof of address (utility bill, bank statement)
2.2 Contact Data
- Email address
- Phone number
- Residential or postal address
2.3 Financial Data
- Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
- Transaction history — deposits, withdrawals and bonuses
- Bank account information where applicable
- Source of funds declarations where required by KYC/AML obligations
2.4 Gaming Activity Data
- Games played and session durations
- Bet amounts, wins and losses
- Bonus usage and wagering progress
- Responsible gambling settings and self-exclusion history
2.5 Technical and Device Data
- IP address and geolocation data
- Browser type and version
- Operating system and device type
- Cookies and similar tracking technologies
- Log files and access timestamps
2.6 Communication Data
- Records of live chat conversations with our support team
- Email correspondence and support tickets
- Feedback and survey responses
2.7 Sensitive Data
In limited circumstances, Glitch Spin Casino may collect sensitive categories of personal information, such as data relating to your health or financial vulnerability, where this is necessary to comply with our responsible gambling obligations. We handle such data with the utmost care and confidentiality.
2.8 Data from Third Parties
We may receive personal data about you from third parties such as identity verification agencies, payment processors, fraud prevention services, and marketing partners. This data supplements what you provide directly and helps us ensure information security and compliance.
3. How We Collect Your Data
Glitch Spin Casino collects user data through several methods:
- Direct collection: Information you provide when registering, making deposits or withdrawals, contacting support or participating in promotions.
- Automated collection: Technical data gathered automatically when you visit our site, including via cookies and tracking pixels.
- Third-party sources: Data received from payment providers, KYC verification services, fraud prevention tools and advertising partners.
- Public sources: Publicly available information used for identity or creditworthiness checks.
4. Purposes of Data Processing
We engage in data processing for a range of legitimate purposes. The Glitch Spin Casino privacy policy identifies the following key processing activities:
| Purpose | Examples | Legal Basis |
|---|---|---|
| Account management | Registration, login, profile maintenance | Contract performance |
| Service provision | Processing bets, payments, bonuses | Contract performance |
| KYC / AML compliance | Identity verification, source of funds | Legal obligation |
| Security and fraud prevention | IP monitoring, device fingerprinting | Legitimate interest / Legal obligation |
| Responsible gambling | Limit enforcement, self-exclusion | Legal obligation / Legitimate interest |
| Communication | Support, notifications, newsletters | Contract / Consent |
| Service improvement | Analytics, A/B testing, personalisation | Legitimate interest |
| Marketing | Promotions, bonus offers, targeted ads | Consent |
We will not use your personal information for purposes incompatible with those described above without first obtaining your explicit consent, or as otherwise required by law.
5. Cookie Policy
The Glitch Spin Casino cookie policy explains how we use cookies and similar technologies on our website. A cookie is a small text file placed on your device when you visit a website. Cookies help us recognise you, remember your preferences, and improve your overall experience.
5.1 Types of Cookies We Use
- Essential cookies: Required for the website to function correctly. These enable login sessions, page navigation and access to secure areas. Without these cookies, some services cannot be provided.
- Analytical cookies: Used to understand how visitors interact with our site. These help us identify which pages are popular, measure traffic sources and improve performance.
- Functional cookies: Allow us to remember your preferences, such as language settings or preferred payment method, for a more personalised experience.
- Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns. These may be set by Glitch Spin Casino or by trusted third-party advertising partners.
5.2 Managing Your Cookie Preferences
When you first visit glitch-spin-au.com, you will be presented with a cookie consent banner. You may accept all cookies, accept only essential cookies, or customise your preferences. You can also change or withdraw your consent at any time by adjusting your browser settings or contacting us at [email protected]. Please note that disabling certain cookies may affect the functionality of our site.
6. Sharing Your Data with Third Parties
Glitch Spin Casino does not sell your personal data to third parties. However, we do share information with carefully selected partners and authorities where necessary. Glitch Spin Casino data protection standards require that all recipients of your data offer equivalent levels of security and confidentiality.
6.1 Payment Providers
To process your deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer, we share the minimum necessary financial and identity data with our payment processing partners.
6.2 Regulatory Authorities
We may disclose your personal information to law enforcement agencies, regulatory bodies or government authorities in Australia or Curaçao when required by law, court order or to protect the safety, rights or property of Glitch Spin Casino or others.
6.3 KYC and Fraud Prevention Partners
To verify your identity and combat fraud, we work with specialist identity verification and fraud prevention services. These partners process your personal data strictly for verification purposes under our instruction and are bound by confidentiality obligations.
6.4 Technology and Analytics Partners
We share technical and analytical data with software providers, game studios (including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming and others), and analytics services that help us deliver and improve the platform. Game providers may independently collect technical session data as part of gameplay.
6.5 Marketing Partners
Where you have consented to marketing communications, we may share your contact information with trusted marketing partners. You may withdraw consent at any time.
7. International Data Transfers
As Glitch Spin Casino operates under a Curaçao licence, your personal data may be transferred to and processed in countries outside Australia or the European Economic Area. Wherever such transfers occur, we implement appropriate safeguards to ensure your data protection rights are maintained — including standard contractual clauses, adequacy decisions and equivalent protective frameworks. We are committed to ensuring that Glitch Spin Casino personal data is handled with the same level of care regardless of where it is processed.
8. Data Security
Glitch Spin Casino data security is a top priority. We employ industry-leading technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. Our information security infrastructure includes:
- 256-bit SSL/TLS encryption across all data transmissions between your browser and our servers
- Advanced firewall protection to defend against external threats
- Encrypted data storage for all sensitive records
- Role-based access controls ensuring that only authorised personnel can access user data
- Regular security audits and penetration testing
- Certified Random Number Generator (RNG) tested by independent laboratories
- Mandatory KYC verification before any withdrawal is processed
Despite our best efforts, no system can guarantee absolute security. We encourage you to protect your account with a strong password and to notify us immediately if you suspect any unauthorised access.
9. Data Retention
Data storage periods at Glitch Spin Casino are governed by our legal obligations and operational needs. We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5–7 years after account closure | AML/KYC legal obligation |
| Transaction records | 7 years | Tax and financial regulatory requirements |
| Communication records | 3 years | Dispute resolution and compliance |
| Marketing data (with consent) | Until consent is withdrawn | Consent-based processing |
| Technical / log data | 12–24 months | Security monitoring |
| Cookie data | Varies (session to 2 years) | Depends on cookie type |
Once the applicable retention period expires, your personal data is securely deleted or anonymised in accordance with our data protection procedures.
10. Your Privacy Rights
As an Australian resident, you are entitled to a range of privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. Where GDPR applies, additional rights may be available. The Glitch Spin Casino privacy policy fully recognises these entitlements:
- Right of Access: You may request a copy of the personal data we hold about you at any time.
- Right to Correction: If your personal information is inaccurate or incomplete, you have the right to request correction.
- Right to Deletion: You may request that we delete your user data where it is no longer necessary for the original purpose, subject to legal retention obligations.
- Right to Restriction: You may ask us to restrict the data processing of your personal data in certain circumstances.
- Right to Data Portability: Where processing is based on consent or contract, you may request that your personal data be transferred to you or another controller in a structured, machine-readable format.
- Right to Object: You may object to data processing based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these privacy rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. In some cases, we may need to verify your identity before fulfilling your request to ensure data security.
11. Responsible Gambling and Data
Glitch Spin Casino is committed to responsible gambling. To fulfil our duty of care obligations, we process certain personal data relating to your gaming behaviour. This includes monitoring for signs of problem gambling and enforcing limits you have set, such as deposit, bet, loss and session limits. We also maintain records of cooling-off periods (24h, 48h, 7 days or 30 days) and self-exclusion periods (6 months, 1 year, 5 years or permanent). This data processing is carried out under both legitimate interest and legal obligation bases. Your responsible gambling preferences are stored securely and treated with the utmost confidentiality.
12. Children's Privacy
Glitch Spin Casino does not knowingly collect or process personal information from individuals under the age of 18. Our platform is strictly for adults. If we discover that we have inadvertently collected data from a minor, we will delete it immediately. If you believe a minor has provided us with their personal data, please contact us without delay at [email protected].
13. Supervisory Authority
If you believe that Glitch Spin Casino has not handled your personal data in accordance with applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority. In Australia, the supervisory authority is:
- OAIC — Office of the Australian Information Commissioner
- Website: www.oaic.gov.au
- Phone: 1300 363 992
For players located in the European Union, you may also contact your local Data Protection Authority.
14. Data Protection Officer Contact Details
If you have any questions, concerns or requests relating to Glitch Spin Casino privacy, data collection or the exercise of your privacy rights, please reach out to our Data Protection Officer:
- Email: [email protected]
- Support (general enquiries): [email protected]
- Live Chat: Available 24/7 via our website
We are committed to resolving any privacy concerns promptly and fairly, in full accordance with our obligations under the Australian Privacy Act 1988.
15. Changes to This Privacy Policy
Glitch Spin Casino reserves the right to update or modify this privacy policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our website. The revised Glitch Spin Casino privacy policy will be effective from the date of publication. We encourage you to review this page periodically to stay informed about how we protect your personal information. Continued use of our services following any update constitutes acceptance of the revised policy.
Frequently Asked Questions
What personal data does Glitch Spin Casino collect?
Glitch Spin Casino collects a range of personal information, including identification documents, contact details, financial data, gaming activity records and technical data such as IP addresses and cookies. Full details of all data collection activities are outlined in Section 2 of the Glitch Spin Casino privacy policy.
How does Glitch Spin Casino use cookies?
Our Glitch Spin Casino cookie policy describes four categories of cookies: essential, analytical, functional and marketing. Essential cookies are always active. For non-essential cookies, your consent is requested upon first visiting the site, and you may update your preferences at any time.
Is my data secure at Glitch Spin Casino?
Yes. Glitch Spin Casino data security measures include 256-bit SSL encryption, firewalls, encrypted data storage and strict access controls. We regularly audit our systems and employ certified technologies to maintain the highest standards of information security.
How long does Glitch Spin Casino retain my personal data?
Data storage periods vary depending on the type of data and the legal obligation involved. Account and identity records are generally kept for 5–7 years after account closure, as required by AML and KYC regulations. For a full breakdown, please refer to Section 9 of this privacy policy.
What are my privacy rights as an Australian player?
Under the Australian Privacy Act 1988, you have the right to access, correct and in some cases delete your personal data. You may also object to certain forms of data processing, request portability, restrict processing or withdraw consent. Contact [email protected] to exercise any of these privacy rights.
Who can I contact with a Glitch Spin Casino data protection complaint?
You may first contact our DPO at [email protected]. If you are unsatisfied with our response, you can escalate to the OAIC — Office of the Australian Information Commissioner (www.oaic.gov.au) or your local EU Data Protection Authority.
Does Glitch Spin Casino share my data with third parties?
Glitch Spin Casino does not sell your personal data. We share it only with payment providers, KYC verification services, regulatory authorities and select technology partners, all of whom are bound by strict data protection and confidentiality obligations. No user data is shared for commercial gain without your explicit consent.
How do I withdraw my marketing consent?
You can withdraw consent to marketing communications at any time by clicking the "unsubscribe" link in any email, adjusting your account communication preferences, or contacting us at [email protected]. Once consent is withdrawn, your data will no longer be used for marketing data processing.
At Glitch Spin Casino, privacy is not just a legal requirement — it is a fundamental part of who we are. We are committed to transparent, fair and lawful data collection and data processing practices that respect the personal information you entrust to us. Whether you are spinning the reels on one of our 4,000+ games or managing your account, you can do so with complete confidence in our Glitch Spin Casino data protection framework. For any questions about Glitch Spin Casino privacy, please do not hesitate to reach out to our team — we are here 24/7 to assist.